Add-On
IntoLog
Consultation history management with no omissions. AI speech-to-text automatically records calls and provides integrated management of consultation history.
Product Overview
Automated Call Logging & Management
A call management system that automatically records all incoming calls to veterinary clinics and uses AI to convert conversations into searchable text.
Structured Communication Data
It reduces missed information, incomplete notes, and handoff errors by transforming call conversations into structured clinical communication data.
EMR-Integrated Management
Integrated with EMR systems (IntoVet Cloud / IntoVet GE) to manage call records alongside patient data.
Key Features
Automatic Call Recording
Automatically records all incoming calls
Recording starts automatically upon call reception
Calls are saved automatically after completion
AI-Based Speech-to-Text (STT)
Automatically converts voice to text after each call
Provides real-time or near-instant transcription
Optimized for veterinary terminology, medications, and breed names
Call Record Search
Search by client name or phone number
Search by pet name
Keyword search by symptoms, medications, or billing details
Tag-based organization for quick retrieval
Unified Call History Management
Automatically organizes call history by client
Categorizes notes as standard or priority
Supports playback and download of recordings
Fully Automated Workflow
Call Received
Automatic recording starts
Call Ended
Automatic STT transcription
Client Information
Automatic mapping (Existing / New)
Record Saved
Auto-linked to chart and saved to history
Technology & Security
High-Accuracy STT Technology
Powered by BIPPLE's voice processing technology — a leading partner of LG Uplus — trained on veterinary-specific data for high recognition accuracy
On-Premise Security Architecture
Processes and stores data securely within the clinic via encrypted on-site storage, without relying on external cloud
No Change to Existing Telephony Setup
Deploy immediately — no telecom switch or additional installation required
Operational Effects
Improved Operational Efficiency
- Reduced time spent reviewing call records
- Improved accuracy in staff handoffs
- Reduced repetitive explanations and follow-ups
Dispute & Risk Management
- Resolve claims using recorded communication history
- Secure clear evidence for dispute resolution
- Reduce risks of missed information or misunderstandings
Enhanced Client Satisfaction
- Maintain consistency in communication
- Improve quality of client interactions
- Strengthen client trust in the clinic